Delivery

We offer delivery within North Devon & Part of Cornwall

Postcode Area Delivery Day
EX18/EX19/EX21/EX22/EX23/EX31/EX32/EX33/EX34/EX35/EX36/EX37/EX38/EX39
**Orders Must be placed by the Monday 8pm of the week of delivery**

Every 2 weeks on Thursdays. Starting 5th March 2020
  • Delivery charges are a flat £4.50. FREE DELIVERY if your order is over £100 (Delivery Charge will be refunded at time of delivery)
  • Should you wish to order treats on top of your raw order the delivery charge will remain the same. We don’t deliver just treats alone.
  • Min order spend £30 Raw Food
  • If you don’t see your postcode listed, then please email us at info@nelliesnibblesdoglarder.co.uk we might be able to fit you in on an existing run.
  • We will be adding more postcode area’s soon. Please let us know if you would like a delivery.
  • We will deliver your raw dog food order in our own containers which we DO NOT leave, so PLEASE make sure if you are not going to be at home, that you have left us details at checkout of a safe place to leave your order.
  • You will need to provide your own lidded container/bin for it to be deposited into, make sure it’s adequate in size for your order.
  • We take NO responsibility once your order has been left.
  • Should your meat start to slightly defrost it is quite safe for it to be re-frozen.
  • We have chosen to do it this way because we are passionate not to create more unnecessary packaging that often ends up in land fill.
  • Please make sure you provide your phone number at checkout, we can then call you to let you know when to expect your delivery on route.

Collection

Visit our store in West Yelland, Barnstaple to collect your online orders and browse our range of raw food and pet treats.  Our opening times are :

Winter Opening Hours 

Monday – Thursday CLOSED
Friday : 11am – 4pm
Saturday : 11am – 4.00pm
Sunday : 12 Noon – 3pm

 

Returns Policy

At Nellies Nibbles Dog Larder, we want you and your pet to be delighted with our products. If for any reason, you are unhappy with our products or recieve them damgaed and would like an exchange or refund, please email us as soon as possible. Please include your order number and reason for exchange/return.

We DO NOT refund raw dog food unless it has been officially re-called by the producers.

If you wish to return any products, they must reach us within fourteen days of when we dispatched your order. We recommend you use a postal service with proof of postage. Ensure that returns are packed appropriately (ideally using the packaging we initially supplied) and include a note stating your order number, contact details and reason for returning the item. Please note you will have to bear the direct cost of returning items.

Any returned items must be sealed/unopened. If the goods are not returned to us within 14 calendar days, we will not refund the order.

Refunds will be made within 30 days. The refund will be made to the same card or paypal account used to make the purchase. This returns policy does not affect your statutory rights.

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