Online Ordering & Other Information

 

We offer Local Frozen Dog Food Deliveries

and a

Click & Collect Option.

Please read this fully before ordering.

 

Delivery Days Are Thursdays Only

We  cover the following Postcode & sector.

EX31-1 EX31-2 EX31-3 EX31-4
EX32-2 EX32-7 EX31-8 EX32-9 EX32-0
EX33-1 EX33-2
EX34-7 EX34-8
EX36-3 EX36-4
EX37-9
EX39-1 EX39-2 EX39-3 EX39-4
EX22-7

Order’s Must be received by 12pm the day before your due delivery day.
Late Orders cannot be accepted, sorry.  The minimum raw dog food needs to be  £20 spend Excluding Delivery Charge.

You can add treats & other products to your frozen delivery  BUT we cannot deliver just treats or products. We will refund your order fully if this happens. 

Local Frozen Raw Dog Food Delivery Charges will be calculated once you’ve entered your postcode at the checkout, they are as follows:

Up to 1 mile from the shop FREE Delivery
Up to 8 miles from the shop £4.00
1- 12 miles from the shop £5
12-25 from the shop £6.50
25-30 Miles £8

If a product/flavour should unexpectedly be unavailable, I will substitute. (Please make sure you write any flavours your dog cannot have in the comments box at the checkout, otherwise I will just assume they can any.

You do not need to be in to receive your delivery BUT you must give a safe place where it can be left. Write in the comments box at checkout also giving any other instructions if your property is difficult to find.
We take photo proof of all deliveries left in a safe place.

I cannot give specific times of deliveries but if you contact me I can give an estimate.

Due to health & safety, all raw is non-refundable once it has left my premise.

Click & Collect Option

Your order will be available to collect in store 2 hours after you have placed your order online.

**Please make sure you choose the “Click & Collect Option Tab at the check-out stage.

If you place your order after 3pm, Tuesday -Friday, your order will not be available for collection until the following day after 11am. Should you place your order after 3pm on Saturday’s, it will be available to collect On the following Tuesday. 

All click & collect orders must be collected within 24 hours of placing your order.
Click-and-collect orders cannot be changed once an order confirmation has been sent. Cancellation or amendments will result in a 50% re-stocking fee.

 

Courier: Products/Treats & Toys Only. Please allow up to 5 working days. If we receive your order during our closed day it may take longer

We do not send raw by courier
We DO NOT send any items outside of the UK or to Northern Ireland 

Come In & Shop

Monday: CLOSED
Tuesday: 10-4pm
Wednesday : 10-4pm
Thursday : 10-4pm
Friday 10-4pm
Saturday: 10-3pm
Sunday: CLOSED

Returns  & Refunds Policy

At Nellies Nibbles Dog Larder, we want you and your pet to be delighted with our products. If for any reason, you are unhappy with our products or receive them damaged and would like an exchange or refund, please contact us within 48 hours of receiving your goods. Please include your order number and reason for exchange/return.

PLEASE NOTE No refunds will be given for the return of Raw foods unless it’s due to an official recall from the manufacturer’s and we do not swop raw food for other brands from within our shop. Once it has left our premises due to Health & Safety we are legally not allowed to. Should there be a manufacturer recall then this will be published for everyone to see via social media channels.

 PLEASE DON’T BUY BULK BOXES UNLESS YOU KNOW YOUR DOG WILL LIKE IT.

If you wish to return any non raw products, they must reach us within fourteen days of when we dispatched your order. We recommend you use the Royal Mail service with proof of postage. Ensure that returns are packed appropriately (ideally using the packaging we initially supplied) and include a note stating your order number, contact details and reason for returning the item. Please note you will have to bear the direct cost of returning items.

Any returned items must be sealed/unopened. If the goods are not returned to us within 14 calendar days, we will not refund the order.

Please allow 7 working days for your card payment refund to appear in your bank. This isn’t in our control and is determined by the card processing company/bank.

Refunds will be made within 30 days. This returns policy does not affect your statutory rights.

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