Terms And Conditions

Terms And Condtions of www.nelliesnibblesdoglarder.co.uk

Effective date: 14th June 2023

1. Ownership and Intellectual Property

1.1 The website ‘Nellies Nibbles Dog Larder’ is owned and operated by Joanna Prouse trading as Nellies Nibbles Dog Larder.

1.2 The copyright and all other intellectual property rights over the content and the Website are either owned by us or are included with the permission of the owner of the rights.

1.3 Copying and/or use of any text, images or other content of any kind of Nellies Nibbles Dog Larder are not permitted without our prior written consent. It may not be reproduced, copied or distributed for commercial use without our prior written consent.

2 . Product availability

2.1 Goods on this website are subject to availability, and our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If for any reason we can’t deliver the goods you have offered to purchase, we will let you know as quickly as we can and give you a full refund or offer an alternative product.

3. Product Descriptions & Pricing

3.1 We make all reasonable efforts to ensure that all descriptions, ingredients, weight and graphical representations of Food Products available from Us correspond to the actual Products that you will receive. Please note, however, the following:
A. Images of Food Products are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays, lighting conditions, and the fact that foodstuffs will naturally vary in appearance.
B. Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Food Products may vary or have recently been changed by the supplier.
C. Due to the nature of the frozen and dried products sold through our site, there may be up to a small % variance in the size/weight/volume between the actual Food Products and the description.
D. There may be occasions where a manufacturer has changed their recipe, and this has not yet been reflected in the information on our product pages. In addition, some product descriptions may have been supplied by a third-party. Please always refer to the product packaging upon receipt of your order for the fullest and most up to date copy of the product’s ingredients.

3.2 Please note that the above does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Food Products. Please refer to Section 10 regards faulty, not as described, or incorrect items.

3.3 The prices quoted on this website apply only to products sold through this website. Where the same products are available via another stockist different prices may apply. All prices are shown in £ sterling and include VAT where applicable.

3.4 If we discover an error in the pricing on our website, we are not obliged to accept your offer to purchase and may contact you to agree a change or cancellation in your order.

3.5 Delivery charges are not included in the price of any products displayed on Our Site. Delivery options and related charges will be presented to you as part of the order process.

4. Online Orders and acceptance of your order

4.1 When you submit an order to us on the Website, you will receive an email from us acknowledging your order (“Acknowledgement Email”). You should check this email for accuracy and let us know immediately if you believe there is an error in your order. Please note that the Acknowledgement Email does not mean that your order has been accepted.

5. Delivery FAQS

We will deliver all goods within the local area ourselves in boxes or poly boxes and this should ensure that the goods arrive in a frozen conditions to yourself.

What if I’m not home?
We require all orders to have a safe place to leave the good if you are not able to receive the goods. Please note that ownership of ordered goods will pass to you once we have delivered the order to you (either to you or by leaving it in a safe place or with a neighbour as advised by you).
We take photographic evidence of goods left on door steps, should you not be home.

How late can I place my order?
We deliver locally every Thursdays, We request that all orders are placed before 12noon on Wednesday (day before)

What time will my delivery come?
For all local deliveries dispatched by us Nellies Nibbles Dog Larder we will work to get your order to you between 9am – 5pm on delivery day (Thursday) We are unable to give a specific time window.

My order is wrong, what do I do?
Please check your delivery against your order sheet at time of arrival. In the rare occasion we have had to substitute something we will try and contact you before the delivery to confirm a change with yourself before dispatch if we are unable to do this we will substitute with a similar product and advise of this on the delivery note.

If you are missing items from your order then you must notify us within 24 hours via email [email protected]

Changes to orders
We can only accept changes to orders already placed up to 24 hours before we deliver on Thursdays.

Cancellations of Orders
Cancellations can be made up to the day before dispatch is due, and a full refund can be given.
Orders cannot be cancelled after the time of dispatch due to the nature of the produce we are not able to accept return of unwanted raw food items.

6 Refund and return policy

If you have any problems with your order or any of the items are unsatisfactory please get in touch with us. We will do our best to deal with your problem efficiently.

Please note that we are unable to accept returns on frozen, raw and perishable goods as these are exempt from the right to cancel. This does not apply to faulty goods, please see section 10 for further details.

6.1 For Online Purchases
Refunds are available for any non-frozen / non-perishable goods within up to 30 days of purchase, and you must return the goods within 14 days of requesting a refund, complete with the original packaging to us at your own expense.
It is your responsibility to take reasonable care of the goods before they are returned to us.
Goods must be packaged adequately to protect against damage and arrive in a saleable condition. If there is any damage or deterioration evident, we will charge you for the reduction in value.

All monies paid to us by you including any postage / carriage will be refunded within 30 days, less any costs due under this contract.

This refund policy does not affect your legal rights – for example, if goods are faulty or mis-described. Please see Section 10.

6.2 Purchases Made in Person
We are not able to offer refunds on goods bought in person from our shop or any other outlet which are being returned for example because they are no longer required, or you have changed your mind.
This refund policy does not affect your legal rights – for example, if goods are faulty or mis-described. Please see Section 10 for more details.

6.3 Faulty Goods – purchased online or in-store
If there is a problem with the goods you have purchased, please notify us by email or in writing providing details of the problem within 30 days of purchase. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received by us and checked.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

If an item is no longer available we will contact you to offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

6.4. Promotions & Discounts
For a promotion or offer to be applied to your order, a valid promotion coupon code must be entered into the coupon box on the basket page. Orders cannot be discounted afterwards once the order has been completed.
When codes are valid in store you must quote the promotion code before making your purchase. Discounts cannot be applied once your purchase has been completed.
Discounts, deals and promotion codes are subject to the terms and conditions specified on a per promotion basis. Only one code can be used per order. Discount codes cannot usually be used in conjunction with any other existing offers or promotions.

7. Loyalty Program

We operate a loyalty reward at Nellies Nibbles Dog Larder that is open to all in store purchases through the collection of a stamp for qualifying purchases, there is no monetary value for this scheme and is subject to withdrawal at any time without prior notice.
We also offer loyalty points collection via our website which can be redeemed against your purchase.
We reserve the right to withdraw this feature at any given time but will honour any outstanding points you have collected and not used on your account.
Points cannot be collected or redeemed against raw dog food box deals because these are already discounted. 
You will need to open a “ Your Account” to be able to collect loyalty points

8. Your Account

You are responsible for (1) maintaining the confidentiality of your account password and (2) restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password and should inform us immediately if you believe your account has been compromised.

You must ensure that the details provided by you on registration at the Website or at any time are correct and complete. We cannot be held responsible for issues with orders and deliveries that occur as a result of incorrect details that you have not updated on your account.
Use of the website and sales is restricted to those aged 18 and over. By using the website and an account you agree you are aged 18 or over.

9. Website Updates & Changes

Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

10. Limitation of Liability. Indemnity. Disputes.

You agree to indemnify and hold Nellies Nibbles Dog Larder free from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via our website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.

These terms & conditions and the relationship between you and Nellies Nibbles Dog Larder (whether contractual or otherwise) shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us.
Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer.

Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war, epidemic or other natural disaster, or any other event that is beyond Our reasonable control. Given the nature of our business deliveries can be significantly be affected by adverse road conditions and road closures / RTIs.

If any event described as above occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale, we here at Nellies Nibbles Dog Larder will always, where possible endeavour to work with customers to find alternative ways to obtain their goods.
• We will inform you as soon as is reasonably possible and will take all reasonable steps to minimise the delay.
• To the extent that we cannot minimise the delay, Our obligations will be suspended and any time limits that We are bound by will be extended accordingly.
• We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary.

Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

11. Cookies

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. In addition we use analytics services provided by Google Analytics which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our Site. For more details, please refer to our Cookie Policy.

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