At Nellies Nibbles Dog Larder, we want you and your pet to be delighted with our products. If for any reason, you are unhappy with any of our products and would like an exchange or refund, please email us as soon as possible. Please include your order number and reason for exchange/return.
PLEASE NOTE No refunds will be given for the return of Raw foods unless it’s due to an official recall from the manufacturer’s and we do not swop raw food for other brands from within our shop. Once it has left our premises we are legally not allowed to.
Should we be informed of a manufacturer’s recall we will contact you with the neccessary next step along with a refund.
If you wish to return products, they must reach us within fourteen days of when we dispatched your order. We recommend you use a postal service with proof of postage. Ensure that returns are packed appropriately (ideally using the packaging we initially supplied) and include a note stating your order number, contact details and reason for returning the item. Please note you will have to bear the direct cost of returning items.
Any returned items must be sealed/unopened. If the goods are not returned to us within 14 calendar days, we will not refund the order.
Refunds will be made within 30 days. The refund will be made to the same card or paypal account used to make the purchase. This returns policy does not affect your statutory rights.
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.